Refund policy

Returns

We are very happy to offer returns. We are happy people. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it with the packaging also returned.
Once your return is received, we will send you an email to notify you that we have received your returned item. 
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at schoolfundraisingshopnz@gmail.com.

Exchanges 
We only replace items if they are defective or damaged. Please send us an email at schoolfundraisingshopnz@gmail.com to begin the process.

Shipping
To return your product, please contact us via schoolfundraisingshopnz@gmail.com for a postal address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.